Refund policy

Refund Policy

We want you to be happy with your purchase from SwagGrove. If you're not satisfied with your order, you may request a return within 30 days of receiving your item.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging when applicable. You will also need your receipt or proof of purchase.

To start a return, please contact us at swaggrovesupport@gmail.com. Please do not send products back without contacting us first. If your return is accepted, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at swaggrovesupport@gmail.com with your order number and photos of the issue.

If we determine that the item arrived damaged, defective, or incorrect, we'll work with you to provide an appropriate resolution, such as a replacement or refund.

Non-Returnable Items

Items that have been used, damaged after delivery, or returned outside of the 30-day return period may not be eligible for a return or refund.

Cancellations

Orders begin processing shortly after they are placed. If you need to cancel or change your order, contact us as soon as possible. We cannot guarantee that an order can be canceled or changed once processing has begun.

Refunds

Once we receive and inspect an approved return, we'll notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow time for your bank or credit card company to process and post the refund after it has been issued.

Original shipping charges, if applicable, are non-refundable unless the order arrived damaged, defective, or incorrect.

Orders Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and with members of your household or neighbors. You may also need to contact the shipping carrier.

Contact us at swaggrovesupport@gmail.com if you still cannot locate your package, and we'll help you determine the appropriate next steps.

Contact Us

If you have questions about returns or refunds, contact us at:

SwagGrove
Email: swaggrovesupport@gmail.com